Terms & Conditions of Booking

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Payment Details

Guests are required to provide payment details to secure the booking.

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For Direct Bookings.

For all stays a £100 deposit payment per room is taken at the time of booking.

30 days prior to arrival a 50% deposit is taken using the card given to secure the booking.

Balance payable on day of arrival.

All late deals & single night bookings require payment at the point of booking.

Please see your booking confirmation for the terms of payment that relate to your booking.

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Third Party Bookings

Bookings made via a 3rd party agent such as Booking.com will be charged in full 30 days prior to arrival or at the point of booking if made less than 30 day prior to arrival and is non refundable or transferable. This is due to the high rates of commission charged by theses agents and the marketing techniques they employ resulting in high cancellation rates.

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Prices

The price includes accommodation and breakfast. We accept payment by credit & debit cards.

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Guest Areas

Our guests areas of the house and the grounds are for the use of our guests only. Guests are not allowed to bring any visitors onto our property.

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Cancellation and Insurance

Once you have booked your stay, our agreement is a legal contract. If you need to cancel please contact us as soon as possible. Our cancellation policy is as follows:

If a booking is cancelled less than 14 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.

 

For Direct Bookings

Cancellations is free of charge up the the point payment is required as stated on your confirmation.

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For Bookings made via 3rd party agents

Cancellation is as detailed in our cancellation policy above.

For cancellation after payment has been made, we will endeavour to rebook the room, in which case a voucher may be given for the relet value less any costs incurred.

Your booking does not include any cancellation insurance and we strongly suggest you take out cover to meet your needs.

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Non-availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation or an alternative date, however if this is not possible, or acceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

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Data Privacy

In order to process your booking we will need to collect certain personal details from you. These details will include your name and contact details and those of any other members of your party. They will also include credit/debit card or other payment details relating to your booking.

Any information you supply to us may be retained on a database and will be used for the purposes of administrative functions, contacting you about a booking or sending you information about us. Your details will not be passed on to any third party without your prior consent except in cases where we believe, in good faith, that we have a legal obligation to disclose such information.

Borthalan House is PCI (Payment Card Industry) compliant.

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Arrival

Your accommodation will be available to you from 4pm on your day of arrival. We do not offer check-in before 4pm. Please let us know if you are to arrive after 7pm, latest check in is 10pm. You are most welcome to arrive earlier to park your car . We do not offer any other services or facilities prior to 4pm.

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Departure

Please be ready to leave your accommodation by 11:00 am on your day of departure.  Should you wish to leave luggage for later collection please ensure this is agreed in advance.

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Damages and Breakages

Please take care of our accommodation. You are responsible and liable for any breakages or damages which you cause, to the accommodation and its contents. Please let us know of any instances as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice if the damage or breakage is significant. We may consider an additional charge, if you do not report the damage as soon as it occurs. Wilful damage will incur the full cost of replacement or repair. No liability will be accepted for any loss or damage to possessions, valuables or vehicles belonging to guests or others.

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Guest Behaviour

We will not tolerate any type of abusive, violent or unacceptable behaviour towards ourselves or any fellow guest. In the event of any type of incident you and the rest of your party, will be required to leave immediately and the booking terminated. There will be no refund or recompense for any loss of stay.

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Liability

We do not accept any liability for any damage, loss or injury to you or any member of your party or any vehicles or possessions.